Scam artists have been calling National Grid customers about past due
balances and demanding bank account or credit card information.
culprits, who say they will shut off service if not paid, have
contacted numerous customers recently claiming to be from the company,
National Grid said in an alert Tuesday morning.
Grid does contact customers with past due balances by phone to offer
payment options, but never demands direct payment over the telephone,"
the company said. "If customers wish, they can arrange for a payment by
check, credit card
or debit card if they speak directly to a customer service
can also be made by credit card or debit card without a
representative’s assistance. Customers who have received calls
demanding immediate payment and are asked for bank account information
should contact National Grid immediately.
"To verify information and for
any billing-related questions in New England, customers should call
National Grid’s Customer Contact Center at 1-800-322-3223. "