Payment Scam Hitting Local National Grid Customers

Scam artists have been calling National Grid customers about past due balances and demanding bank account or credit card information.

The culprits, who say they will shut off service if not paid, have contacted numerous customers recently claiming to be from the company, National Grid said in an alert Tuesday morning.


"National Grid does contact customers with past due balances by phone to offer payment options, but never demands direct payment over the telephone," the company said. "If customers wish, they can arrange for a payment by check, credit card or debit card if they speak directly to a customer service representative.

"Payment can also be made by credit card or debit card without a representative’s assistance.  Customers who have received calls demanding immediate payment and are asked for bank account information should contact National Grid immediately.

"To verify information and for any billing-related questions in New England, customers should call National Grid’s Customer Contact Center at 1-800-322-3223. "